Domestic Shipping (United States)

  • Shipping is FREE in the Continental U.S. Our preferred carriers are UPS & USPS. Express shipping is complimentary over $200.

International Shipping (Outside of the United States)

  • 🌎 Our preferred international shipping carriers are UPS Worldwide and DHL. International Shipping is charged at a flat rate of $50 USD.
  • 🇨🇦 Canadian Customer Only: Import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel.
  • Orders received by 12 PM EST are processed within 3 business days and then shipped according to your chosen delivery method.
  • Express orders are processed the same day if ordered before 12 PM EST and shipped the next day.
  • With the exception of specialty items and expedited shipping, your order will arrive in 5-7 business days for orders placed within the contiguous US. All other locations may take longer. This is based on your order processing time and transit time.
  • Pre-orders are processed and shipped 6 - 8 weeks from your order date. By pre-ordering, you are securing your purchase from selling out due to high demand.
  • If it has been more than eight weeks since your pre-order and you have not received a shipping notification, please email for an update.

Unfortunately, we cannot change a shipment destination after you’ve received a shipping notification.

If you have not received a shipping notification, please contact us immediately. and we will try to address your issue as quickly as possible.


If you need to make a return, please contact us immediately.

All returns can be sent to our address:

250 Cumberland Street

Suite 110

Rochester, NY 14605

Our 90-day money-back guarantee is valid for a period of 90 calendar days from the date of the purchase.

If you receive your order and are not satisfied, you can return the product for a refund.

If the period of 90 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

  • The product must be in the original packaging (otherwise, a 15% restocking fee will be incurred).
  • The product must be unused
  • The product must have been purchased at full price (sale or clearance items cannot be returned).
  • A receipt, purchase order, or other proof of purchase is provided.

All returns will be inspected to ensure the above criteria have been met. If the product does not meet the listed criteria, we reserve the right not to issue a refund.


Please track your order by going here.

If your order was lost in transit, please contact us immediately.

Please note that you must complete an insurance affidavit certifying that your order was lost during transit.

We will not honor claims outside of the 90-day money-back guarantee period.

If your order was damaged in transit, please contact us immediately and share photographic proof of the damaged box and product.

Please note that you must sign complete insurance affidavit certifying that your order was damaged during transit.

We will not honor claims outside of the 90-day money-back guarantee period.

The Cecilia's House Promise