CECILIA'S HOUSE FREQUENTLY ASKED QUESTIONS

Yes. Cecilia's House is 100% Black woman-owned and was founded by Kadisha Phillips. The brand is Brooklyn-built and created as a celebration of Black womanhood, joy, sisterhood, and legacy.

Meet Kadisha and read the story behind the brand on our Our Story page.

Orders are packed and shipped from New York. Once your order ships, we'll email you a tracking link so you can follow it home.

The shipping location describes where an order is fulfilled; it does not necessarily identify where every product or component was manufactured. Check the applicable product page or contact us if you need product-specific origin information.

Our pieces are limited-edition drops, so when they're gone, they're often gone for good. Some pieces enter The Vault, which opens in limited quantities twice a year. Check The Vault for its next opening date and sign up for early access so you don't miss her.

Tap "Notify Me" on an eligible sold-out product page to request a restock alert. An alert does not reserve an item; restocks are first come, first served, and the Sisterhood moves quickly.

We announce drop dates first by email, text, and in our Facebook Group. In the meantime, see what's in stock now and what's coming soon.

A preorder reserves a piece expected to become available later; it does not mean the item is currently in stock. The estimated shipment date or window appears on the product page.

Preorders have the same 15-minute self-service cancellation window as other orders. After that window, they are final sale for change-of-mind purposes. If a shipment is delayed, we will provide any notice, cancellation option, and refund required by applicable law.

If your order contains both preorder and in-stock items, everything generally ships together when all items are available. Place two separate orders if you want in-stock items sooner.

Check the latest status through our Pre-Order Tracker.

Unless a promotion expressly says otherwise, only one discount code may be used per order. For a bundle, Buy X Get X, gift-with-purchase, or threshold offer, add every required item to your cart before checkout. We cannot add an omitted promotional item or code after an order is placed.

Some products include a straw topper, charm, or other accessory, and others do not. Check the "What's in the Box" section on the product page before checkout. Only the items listed there are included with your purchase.

Product photos may show styling pieces or accessories that are sold separately. If an accessory is not listed in "What's in the Box," it is not included.

You may request a change or cancellation using the self-service option on your order-confirmation page during the first 15 minutes after purchase. That self-service option is the only guaranteed way to make a change during the window.

After 15 minutes, orders generally cannot be changed or canceled because they may be locked for fulfillment or production. Customer-service response times are not guaranteed, and an email sent during the window does not ensure that a change will be completed.

This does not limit any cancellation or refund right that applicable law provides, including rights arising from a shipping delay, non-delivery, unauthorized transaction, or our inability to fulfill an order.

Use the self-service option on the order-confirmation page within the first 15 minutes after purchase. We cannot guarantee an address change or carrier rerouting after fulfillment begins, and we generally cannot change the destination once tracking has been created.

Please double-check your address before checkout. If an order is undeliverable, returned, or delivered incorrectly because of information you supplied, additional shipping charges may apply and a refund may be declined to the extent permitted by law. See our Shipping Policy.

Eligible in-stock orders placed before 12:00 p.m. Eastern Time on a business day are scheduled to ship the same day. Other eligible in-stock orders are scheduled to ship within one business day.

After shipment, estimated carrier delivery is generally 2 to 7 days, depending on the service and destination. Processing time is separate from carrier transit time, and delivery dates are estimates unless a guaranteed service is expressly identified at checkout. Preorders follow the estimated shipment date or window on the product page.

Standard U.S. shipping is $9.99, and qualifying U.S. orders over $125 receive free standard shipping. Eligibility is calculated at checkout, and the price displayed there controls.

Available shipping destinations and charges appear at checkout. Our $9.99 flat rate and free-shipping threshold apply to qualifying U.S. orders only unless checkout expressly says otherwise.

For international orders, the customer is generally responsible for applicable customs duties, import taxes, brokerage charges, and local restrictions unless checkout states otherwise. See our Shipping Policy for details.

Track your order through our Account Portal. No password is needed—enter the email used at checkout and we'll send you a one-time code. For a preorder, check the Pre-Order Tracker.

Carrier tracking may take up to 7 days to show movement or a first scan after tracking is created. If there is still no update after 7 days, contact us with your order number and tracking number.

Contact us within 7 days after delivery. Send your order number, a description of the issue, and clear photographs or video of the item, shipping box, shipping label, and packing slip.

Keep the item and all original packaging while we review the claim. Depending on the circumstances, we may request additional documentation or return of the item. See our Return, Refund & Cancellation Policy for full details. The 7-day reporting request does not shorten any right that applicable law does not permit us to limit.

First, confirm your shipping address and check with household members, neighbors, your building office, the delivery area, and the carrier. Some packages are scanned delivered before they physically arrive. If it is still missing after 48 hours, contact us with your order number.

Purchased Route Package Protection? Route currently requires customers to wait at least 5 days after a package is marked delivered before filing a stolen-package claim. Its standard filing window is 5 to 30 days after the delivery scan. File directly at claims.route.com; Route's current terms and any order-specific deadlines control.

No Route? Contact us within 7 days after the delivery date. We will help provide information for a carrier claim, but we cannot guarantee a replacement or refund for a loss occurring after risk has lawfully passed to you. Route can be added only at checkout.

Except as expressly stated in a product-specific offer or required by law, all sales are final for change-of-mind purposes. We do not accept returns or exchanges because of preference, color or size choice, duplicate ordering, failure to apply a promotion, or buyer's remorse.

This does not eliminate remedies required by law for products that are missing, incorrect, materially defective, unsafe, or otherwise nonconforming. It also does not affect a refund required because we fail to ship, cannot fulfill an order, or cancel an accepted order. Review our complete Return, Refund & Cancellation Policy.