THE SISTAFRIEND SALE
BUY 1, GET 1 25% OFF SITEWIDE
BUY 2, GET 1 FREE SITEWIDE
THE SISTAFRIEND SALE
Shipping
Domestic Shipping (United States)
International Shipping (Outside of the United States)
Expedited shipping options may be available for customers who require faster delivery. Additional charges may apply.
Our standard processing time is 1 - 3 business days.
During high-volume seasons (October to January), all orders will have an extended processing time of 5-10 business days.
Orders will be shipped via your selected shipping method at checkout, after the processing time has passed. However, express orders will be prioritized.
If there is an issue with your order or an extended delay we will contact you directly via email.
Unfortunately, we cannot change a shipment destination after you’ve received a shipping notification.
If you have NOT received a shipping notification, please contact us immediately. and we will try to address your issue as quickly as possible.
There are two common reasons why an order’s tracking says that it has not been received by the carrier.
Orders will remain in “In Transit” status until it reaches the next shipping hub.
Sometimes, due to circumstances that are out of our control, packages may not have an updated scan for a number of days.
If your package has remained “In Transit” for 7+ days since the most recent tracking update, please reach out to us to further investigate your issue.
You can check the status of your order using our Track Order page.
Returns
If you receive your order and are not satisfied, you can return the product for a refund.
If it has been more than 30 days since the date of shipment, we can't, unfortunately, offer you a refund.
30-day money-back guarantee requirements
The following criteria must be met to qualify for our 30-day money-back guarantee:
Return shipping costs are the responsibility of the customer, and customers will not be reimbursed for such fees.
All returns will be inspected to ensure the above criteria have been met.
If the product does not meet the listed criteria, we reserve the right not to issue a refund or deduct a fee from the applicable refund.
We will not honor claims outside of the 30-day money-back guarantee period.
We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy and repurchasing any available item(s) on our site.
If you need to make a return, please contact us immediately.
All returns can be sent to our address:
250 Cumberland Street
Suite 110
Rochester, NY 14605
Discounts
Example:
For an offer to be claimed, ALL ITEMS must be in your cart at the time of checkout. We will NOT add products to your package at the time of shipping or honor requests to ship items separately.
If you experience an issue at checkout please contact us immediately.
For example:
Free gifts with purchase are complimentary products offered at $0.00. We reserve the right to change any gift, at any time, including the time of fulfillment. In addition to this:
Pre-Orders
Pre-orders are processed and shipped 6 - 8 weeks from your order date.
To manage expectations, all expected delivery date timeframes will be clearly listed. While we aim to meet the shipping window, unforeseen circumstances may cause delays.
If there is an issue with your order or an extended delay, we will contact you directly via email.
If you are uncertain about the wait, please refrain from ordering.
Avoid contacting us for order status; any delays or issues will be communicated promptly via provided contact details.
Once ordered, no cancellations, returns, exchanges, or modifications will be accepted. Your order is final—NO EXCEPTIONS.
Customer Support
Please track your order by going here.
If your order was lost, damaged or stolen please contact us immediately.
Please note that you must complete an affidavit certifying that your order was lost, damaged or stolen.
For orders that have been damaged, photographic proof of the order packaging and damaged product are required.
We are not able to honor claims brought to our attention more than 120 days from the date of shipping.
We take pride in our products and believe in their ability to help you. So, if you don't see an improvement in your outlook on life in 30 days, you'll get your money back, guaranteed.
In order to make a return, request a refund or file a claim, please contact us.