SHIPPING POLICY

Effective Date: August 2, 2026

Last Updated: August 2, 2026

Fast shipping, clear updates. Eligible in-stock orders placed before 12:00 p.m. Eastern Time on a business day are scheduled to ship that day. Other eligible in-stock orders are scheduled to ship within one business day.

Standard U.S. shipping is $9.99, or free on qualifying orders over $125. The rate and eligibility displayed at checkout control.

This Shipping Policy applies to orders placed with Cecilia's House LLC ("Cecilia's House," "we," "us," or "our") through ceciliashouse.com. Please also review our Return, Refund & Cancellation Policy and Terms and Conditions.

1. PROCESSING TIMES

Eligible in-stock orders placed before 12:00 p.m. Eastern Time on a business day are scheduled to ship the same day. Other eligible in-stock orders are scheduled to ship within one business day.

For this Policy, business days are Monday through Friday, excluding federal and warehouse holidays. Orders placed after the cutoff, on weekends, or on holidays are treated as received on the next business day.

Processing may take longer for preorders, backorders, orders placed during a disclosed high-volume event, orders requiring payment, address, identity, or fraud verification, and delays caused by events outside our reasonable control. A more specific processing or shipment notice displayed on the product page, in the cart, or at checkout before purchase controls for that order.

An order is "shipped" when it is physically tendered to the carrier. Creating a shipping label or sending a tracking number does not, by itself, mean the carrier has possession of the package.

2. PREORDERS, BACKORDERS, AND MIXED ORDERS

Preorders and backorders are expected to ship by the estimated date or within the estimated window shown on the product page. Those estimates are made in good faith but may change because of production, quality-control, freight, customs, weather, carrier, or other delays.

If an order includes both in-stock and preorder or backordered merchandise, the entire order generally ships together when all items are available. Place separate orders if you want available items to ship sooner. Separate orders are charged shipping independently under the rates displayed at each checkout.

You can review preorder updates through our Pre-Order Tracker.

3. DELIVERY ESTIMATES AND SHIPPING RATES

After shipment, estimated carrier delivery is generally 2 to 7 days, depending on the service and destination. Processing time is separate from carrier transit time. Delivery dates are estimates, not guarantees, unless a specific guaranteed service is expressly identified at checkout.

Standard U.S. shipping is $9.99, and qualifying U.S. orders over $125 receive free standard shipping. Eligibility is calculated at checkout. The shipping method, price, destination availability, and estimated delivery information displayed at checkout are authoritative for the order.

Expedited shipping, when offered, generally shortens carrier transit time; it does not eliminate a disclosed processing time or preorder period unless checkout expressly states otherwise.

4. TRACKING

We will send a tracking link to the email address supplied at checkout when tracking becomes available. Carrier tracking may take up to 7 days to show movement or a first scan. You can also track an order through the Cecilia's House Account Portal.

If tracking has not updated for 7 days after the label was created, or if an in-transit package has had no update for 7 or more days, email customercare@ceciliashouse.com with your order number. Tracking events and delivery scans are supplied by the carrier and may occasionally be delayed or inaccurate.

5. SHIPPING ADDRESS ACCURACY

Please provide a complete and accurate shipping address at checkout. You may request an address correction through the self-service option on the order-confirmation page during the first 15 minutes after purchase. That option is the only guaranteed method of requesting a change during the window.

Customer-service response times are not guaranteed. We cannot guarantee an address change or carrier rerouting after fulfillment begins, and we generally cannot change the destination once tracking has been created.

If an order is undeliverable, refused, returned to sender, or delivered to an incorrect address because of information you supplied, we may require payment of additional shipping charges before reshipment and may decline a refund to the extent permitted by law.

6. DELIVERY, CARRIERS, AND RISK OF LOSS

We use third-party carriers and fulfillment providers. Unless the product page or checkout expressly states otherwise, shipments are made under a shipment contract: title and risk of loss pass to you when the merchandise is duly delivered to the carrier, to the extent permitted by applicable law.

This allocation does not limit our responsibility for sending nonconforming merchandise, complying with shipment promises and required delay notices, or honoring consumer rights that cannot be waived.

7. ROUTE PACKAGE PROTECTION

Route Package Protection is an optional third-party service for certain package loss, theft, or transit damage. It must be selected and paid for at checkout and cannot be added after an order is placed. Route's coverage, exclusions, documentation requirements, deadlines, and claim decisions are governed by the terms presented with the protection.

If you purchased Route protection, submit your claim at claims.route.com. Route's standard published claim windows as of this Policy's Last Updated date are:

Damaged

Route's standard filing window: Within 30 days after the package was marked delivered.

Lost — domestic

Route's standard filing window: Between 7 and 30 days after the last tracking update.

Lost — international

Route's standard filing window: Between 20 and 30 days after the last tracking update.

Stolen or delivered but not received

Route's standard filing window: Between 5 and 30 days after the package was marked delivered.

Route's then-current terms and any order-specific or partnership-specific deadline control if they differ from the summary above. Cecilia's House is not the protection provider and does not control Route's claim decision, but we may provide order information reasonably needed to process a claim.

8. DELIVERED BUT NOT RECEIVED

If tracking says "delivered" but you do not have the package:

1. Confirm the shipping address on your order.
2. Check the delivery area, household members, neighbors, building office, and any safe location where the carrier may have left it.
3. Contact the carrier with the tracking number. Some packages are scanned delivered before they physically arrive.
4. If the package is still missing after 48 hours, email us with your order number.

If you purchased Route, Route currently requires customers to wait at least 5 days after a package is marked delivered before filing a stolen-package claim, and the standard deadline is 30 days after the delivery scan. If you did not purchase Route, contact us within 7 days after the delivery date. We will help provide information for a carrier claim, but we cannot guarantee a replacement or refund for a loss occurring after risk has lawfully passed to you.

9. LOST OR TRANSIT-DAMAGED PACKAGES

If you purchased Route, file an eligible claim directly with Route within its applicable deadline. If you declined Route, contact the carrier and email us promptly. You may need to pursue a carrier claim, and a replacement or refund is not guaranteed for a loss or transit damage occurring after risk has lawfully passed to you.

Keep the product, shipping box, shipping label, internal packaging, and any damaged materials while a claim is reviewed. This section does not waive any right or remedy that applicable law does not permit us to limit.

10. DAMAGED, WRONG, MISSING, OR DEFECTIVE ITEMS

Route is intended for covered shipping loss, theft, and transit damage; fulfillment errors such as an incorrect item or an item missing from the box are handled by Cecilia's House.

Inspect your order promptly and email customercare@ceciliashouse.com within 7 days after delivery with your order number and the photographs, video, packaging, and other documentation described in our Return, Refund & Cancellation Policy.

11. SHIPPING DELAYS AND REQUIRED REFUNDS

We use reasonable efforts to ship within the time stated before purchase. If we cannot ship within the promised or legally required time, we will provide a delay notice, revised shipment information, and an option to consent to the delay or cancel when required by applicable law.

If we cannot fulfill the order, you cancel under an applicable shipment-delay rule, or the law requires automatic cancellation, we will provide a full and prompt refund, including shipping, handling, package-protection, and other amounts to the extent required by law. We will not substitute store credit for a legally required refund unless you knowingly choose store credit after the right to a monetary refund arises and the law permits that choice.

12. INTERNATIONAL ORDERS

Available destinations and shipping charges are shown at checkout. The U.S. flat rate and free-shipping threshold do not apply outside the United States unless checkout expressly says otherwise.

If checkout permits an international delivery, you are the importer of record unless otherwise stated and are responsible for customs duties, import taxes, brokerage charges, local restrictions, and accurate customs information. Customs processing may delay, reject, or return a shipment. Additional charges imposed by a government, customs authority, carrier, or broker are not included unless checkout expressly states otherwise.

13. CONTACT US

Questions or shipping issues? Email customercare@ceciliashouse.com or use our Contact Us page. Include your order number and tracking number so we can assist you efficiently.

If this Policy conflicts with a consumer right that applicable law does not permit us to waive, that law controls to the extent of the conflict.