Terms of service

 

Terms and Conditions

These Terms and Conditions (“Agreement”) govern your use of the ceciliashouse.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and Cecilia’s House (“Cecilia’s House”, “we”, “us” or “our”). By accessing and using the Website and Services, you agree to be bound by this Agreement. If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access or use the Website and Services.

1. Accounts and Membership

If you create an account on the Website, you are responsible for maintaining the security of your account and all activities that occur under it. Providing false contact information may result in termination of your account. You must immediately notify us of any unauthorized uses of your account or other security breaches. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account if we determine that you have violated any provision of this Agreement or that your conduct would tend to damage our reputation or goodwill.

2. Billing and Payments

You agree to pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due. We reserve the right to change product pricing at any time and to refuse or limit any order at our sole discretion. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you using the e-mail and/or billing address/phone number provided at the time the order was made.

Sensitive and private data exchange happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Website and Services are PCI compliant and scanned for malware on a regular basis.

3. Shipping & Delivery

We use third-party carriers (such as UPS, USPS, and DHL) to deliver orders. Package Protection via Route is offered to all customers at checkout. If declined, once a package has been scanned and accepted by the carrier, risk of loss or damage passes to the customer.

  • Orders with Route Package Protection:

    If you added Route Package Protection at checkout, any claims for loss, theft, or damage during transit must be filed directly with Route within their published claim windows.

  • Orders without Route Package Protection:

    If you did not add Route Package Protection, you assume full responsibility for the shipment once it is scanned by the carrier. Any issues such as loss, theft, or damage must be handled by filing a claim directly with the shipping provider, or by purchasing a replacement from Cecilia’s House.

4. Cancellations

You may cancel your order within 24 hours of purchase for a full refund back to your original payment method.

After 24 hours, cancellations are no longer possible.

5. Returns & Claims

Because of the intimate nature of our products, all sales are final and we do not accept returns or exchanges.

We only handle claims for missing or incorrect items reported within 7 days of delivery.

If you purchased Route Package Protection, claims for loss, theft, or damage in transit must be filed directly with Route within their stated claim windows.

Customers must retain all original packaging materials and provide any requested photos, videos, affidavits, or other information to process a claim. Failure to provide requested information releases Cecilia’s House from any obligation to replace, credit, or refund the order.

If a return or credit is granted as an exception, it will be issued as store credit only — we do not issue cash refunds for returned merchandise.

Refunds will not be issued for orders refused at delivery or shipped to an incorrect address provided by the customer. We accept no responsibility after the first use of the product or for damages due to mishandling.

6. Accuracy of Information

Occasionally there may be information on the Website that contains typographical errors, inaccuracies, or omissions that may relate to promotions or offers. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Website or Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend, or clarify information on the Website, except as required by law.

7. Links to Other Resources

Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. Your linking to any other off-site resources is at your own risk.

8. Disclaimer of Warranty

You agree that the Website and Services are provided on an “as is” and “as available” basis and that your use of the Website and Services is solely at your own risk. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty that the Services will meet your requirements or that the Service will be uninterrupted, timely, secure, or error-free. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of the Service is done at your own discretion and risk.

9. Changes and Amendments

We reserve the right to modify this Agreement or its terms relating to the Website and Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do, we will revise the “last updated” date at the bottom of this page. Continued use of the Website and Services after any such changes shall constitute your consent to such changes.

10. Acceptance of These Terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services.

11. Contacting Us

If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may send an email to customercare@ceciliashouse.com.

 

This document was last updated on January 1, 2025.