Terms of service

TERMS AND CONDITIONS

Effective Date: Jul 31, 2026

Last Updated: Jul 31, 2026

PLEASE READ THESE TERMS CAREFULLY. THEY AFFECT YOUR LEGAL RIGHTS AND INCLUDE LIMITATIONS OF LIABILITY, A NEW YORK GOVERNING-LAW PROVISION, AND RULES THAT APPLY TO ORDERS, PREORDERS, SHIPPING, FINAL-SALE ITEMS, AND CLAIMS.

These Terms and Conditions (the "Terms") govern your access to and use of ceciliashouse.com, related account and order-tracking pages, and any other website, feature, content, product, or service that links to these Terms (collectively, the "Services"). These Terms form a legally binding agreement between you and Cecilia's House LLC ("Cecilia's House," "we," "us," or "our").

By accessing or using the Services, creating an account, or placing an order, you agree to these Terms. If you do not agree, do not use the Services or place an order. If you use the Services on behalf of a business or other entity, you represent that you have authority to bind that entity, and "you" includes that entity.

Nothing in these Terms limits any consumer right or remedy that cannot lawfully be waived.

1. ELIGIBILITY

You must be at least 18 years old and legally capable of entering into a binding contract to create an account or place an order. A person under 18 may use the Services only through a parent or legal guardian who agrees to these Terms and is responsible for the person's activity and purchases.

You may not use the Services if doing so would violate applicable law or if we previously suspended or terminated your access for misconduct.

2. RELATED POLICIES AND PRODUCT-SPECIFIC TERMS

The following policies, as updated from time to time, are incorporated into these Terms by reference when applicable:

  • Privacy Policy;
  • Refund and Return Policy;
  • Shipping Policy;
  • Product Care Guide;
  • promotion-, preorder-, waitlist-, or event-specific rules displayed before purchase; and
  • any mobile-message or email-marketing terms presented when you enroll.

Product pages and checkout may contain additional terms for a particular item, including estimated shipment dates, size or capacity, care instructions, quantity limits, final-sale status, and promotion rules. Those more specific terms control for that item if they conflict with a general provision of these Terms. These Terms control the parties' general legal relationship. Applicable law always controls where it provides rights that cannot be waived.

3. ACCOUNTS AND ACCOUNT SECURITY

You may be able to access an account or order portal using a password, one-time code, or other authentication method. You agree to provide accurate, current, and complete information and to keep it updated.

You are responsible for maintaining the confidentiality of your credentials and for activity occurring through your account to the extent permitted by law. Do not share one-time access codes. Notify us promptly at customercare@ceciliashouse.com if you believe an account, email address, or order has been accessed without authorization.

We may require additional verification, restrict access, or suspend an account when reasonably necessary to protect you, us, or others; investigate suspected fraud; comply with law; or enforce these Terms.

4. PERMITTED USE AND PROHIBITED CONDUCT

We grant you a limited, personal, nonexclusive, nontransferable, revocable right to access and use the Services for lawful shopping, account management, and personal informational purposes.

You may not:

  • violate any law, regulation, court order, or third-party right;
  • use the Services for fraud, unauthorized resale activity, payment abuse, or other deceptive conduct;
  • impersonate another person or misrepresent your affiliation or authority;
  • interfere with the security, integrity, availability, or operation of the Services;
  • introduce malware, harmful code, automated attacks, or excessive requests;
  • scrape, crawl, harvest, copy, index, or use bots or automated systems to access the Services without our written permission, except ordinary search-engine indexing;
  • bypass purchase limits, access controls, waiting-room controls, or other technical restrictions;
  • reverse engineer or attempt to derive source code except where applicable law expressly permits it;
  • use our content, product images, artwork, or data to train an artificial-intelligence model or build a competing product catalog without our written permission; or
  • encourage or assist another person in doing any of the foregoing.

5. INTELLECTUAL PROPERTY

The Services and their content, including the Cecilia's House name, logos, product names, slogans, artwork, photographs, graphics, designs, text, videos, software, and site arrangement, are owned by or licensed to Cecilia's House and are protected by intellectual-property and other laws.

Except for the limited permission in Section 4, these Terms do not grant you any ownership or license to our trademarks, copyrighted material, product designs, or other intellectual property. You may not reproduce, distribute, modify, publicly display, sell, license, or commercially exploit that material without prior written permission from the applicable rights holder.

If you believe material on the Services infringes your intellectual-property rights, contact customercare@ceciliashouse.com with your contact information, identification of the protected work, the location of the challenged material, the basis for your claim, and any other information reasonably needed to evaluate it.

6. USER CONTENT, REVIEWS, PHOTOS, AND SUBMISSIONS

If you submit a review, photograph, video, testimonial, comment, gift message, idea, or other content ("User Content"), you retain your ownership rights. You give Cecilia's House a nonexclusive, worldwide, royalty-free license to host, reproduce, format, display, and distribute that User Content as reasonably necessary to operate the Services, display the submission, respond to you, and promote the product or experience to which the submission relates. This license does not transfer ownership of your User Content to us.

You represent that you have the rights and permissions needed to submit the User Content and that it does not infringe another person's rights, disclose confidential information without permission, or violate law. You may not submit content that is fraudulent, malicious, threatening, harassing, obscene, defamatory, unlawfully discriminatory, or unrelated to the product or service being reviewed.

We may moderate or remove User Content that violates these Terms or applicable law. We will not prohibit or penalize an honest review, including a negative review, and nothing in these Terms requires you to give up ownership of an honest review.

Feedback or suggestions that you submit about improving the Services may be used by us without compensation or an obligation to implement them, provided that we do not publicly identify you without permission.

7. PRODUCT INFORMATION AND AVAILABILITY

We try to describe and display products accurately. Colors, finishes, dimensions, capacities, and appearance may vary slightly because of screen settings, manufacturing tolerances, handcrafted elements, or product updates. Product images may include styling items that are not included. Please review the complete product description before ordering.

All products are subject to availability. Placing an item in a cart, joining a waitlist, or receiving a restock alert does not reserve inventory. We may set or enforce quantity limits, limit sales to particular people or locations, discontinue products, and decline orders that appear intended for unauthorized resale, fraud, or circumvention of purchase limits.

We may correct typographical errors, inaccurate descriptions, or pricing errors. If a material correction affects an order we have not accepted, we may cancel the affected item and issue a refund to the original payment method or contact you for approval before proceeding.

8. ORDERS AND ACCEPTANCE

Your order is an offer to purchase the items in your cart. An order confirmation acknowledges receipt but does not necessarily mean that we have accepted the order. We accept an order when we send a shipment confirmation or otherwise expressly confirm acceptance.

Before acceptance, we may verify payment and shipping information and may cancel or limit an order because of inventory shortages, suspected fraud, pricing or description errors, payment problems, legal restrictions, purchase limits, or other legitimate business reasons. If we cancel an order after payment has been collected, we will issue the amount due to the original payment method, subject to the payment provider's processing time.

You are responsible for reviewing product selections, quantities, personalization, discounts, shipping method, and billing and shipping information before submitting an order.

9. PRICES, TAXES, AND PAYMENT

Prices and promotions may change at any time before an order is submitted. The price charged will be the price displayed at checkout, subject to correction of an obvious error before order acceptance. Shipping charges, taxes, duties, and other applicable fees will be shown or described before purchase when reasonably practicable.

By providing a payment method, you represent that you are authorized to use it and authorize us and our payment providers to charge the total displayed at checkout. Payment services and buy-now-pay-later providers may impose their own terms, eligibility rules, and privacy practices. Questions about financing schedules, interest, late fees, or payment-provider account issues should be directed to that provider.

We may request additional information or cancel an order if payment cannot be authorized or if we reasonably suspect unauthorized or fraudulent activity.

Payment Disputes, Chargebacks, and Fraud. If you believe a charge is incorrect, unauthorized, duplicated, not received, or not as described, please contact customercare@ceciliashouse.com so we can try to resolve it. Contacting us is encouraged but is not required before exercising rights under applicable law or card-network rules.

In a payment dispute, we may provide relevant transaction, account, fulfillment, delivery, and communications records to the issuer, processor, card network, or insurer, as permitted by law and our Privacy Policy, and may contest claims we reasonably believe are inaccurate or unsupported. We may restrict account activity during review and, after a reasonable review, suspend or terminate accounts, cancel unaccepted orders, or decline future transactions for fraud or abuse, including materially false claims, altered evidence, unauthorized payment methods, or attempted duplicate reimbursement. We will not act solely because of a good-faith dispute or the exercise of a protected right.

Where we have a reasonable basis to suspect intentional fraud, identity theft, theft, or other unlawful conduct, we may preserve and disclose records, report the matter to appropriate financial institutions or law-enforcement agencies, and pursue available civil remedies, including eligible commercial-claims proceedings. A payment-dispute decision alone does not establish fraud. Pending refunds or credits may be handled through the issuer or processor to avoid duplication. Nothing limits any billing-error, unauthorized-transaction, chargeback, refund, or other consumer right that cannot lawfully be waived.

10. PROMOTIONS, DISCOUNTS, FREE GIFTS, AND GIFT CARDS

Promotions are subject to the specific terms displayed with the offer. Unless an offer expressly says otherwise, promotions are available for a limited time, while supplies last, cannot be combined, have no cash value, and may be limited to one use per customer, household, payment method, or address.

For buy-one-get-one, bundle, or threshold offers, all required qualifying items must be in the cart at checkout. We do not add omitted promotional items after an order is placed. A complimentary gift may be substituted with an item of reasonably comparable promotional value or omitted if the disclosed qualifying conditions were not met. No refund is due solely for a complimentary item's retail value, except where applicable law requires otherwise.

Gift cards, if offered, are governed by the terms displayed when purchased and applicable unclaimed-property, expiration, and consumer-protection laws. We may void discounts, rewards, or promotional benefits obtained through fraud, technical manipulation, or a material violation of the offer terms.

11. PREORDERS AND BACKORDERS

A preorder reserves an item expected to become available later; it does not mean the item is currently in stock. The product page will state an estimated shipment date or shipment window. Estimates are made in good faith but may change because of production, quality-control, freight, customs, weather, carrier, or other delays.

If an order combines in-stock and preorder or backordered items, the entire order may ship when all items are available unless the product page or checkout states otherwise. Place separate orders if you want in-stock items to ship separately.

Preorders are final sale for change-of-mind purposes after the cancellation window in Section 12. However, if we cannot ship within the promised time, we will provide any delay notice and cancellation option required by applicable law. If you do not consent to a delay when consent is required, or if we cannot fulfill the order, we will issue a full and prompt refund as required by law. A legally required refund will not be limited to store credit.

12. ORDER CHANGES AND CANCELLATIONS

You may request an order change or cancellation through the self-service option on the order-confirmation page during the first 15 minutes after purchase. The self-service option is the only guaranteed method of making a change during that period. Customer-service response times are not guaranteed, and an email sent within the window does not ensure that a change will be completed before fulfillment begins.

After 15 minutes, orders generally cannot be changed or canceled because they may be locked for fulfillment or production. We may voluntarily accommodate a later request if fulfillment has not begun, but we are not obligated to do so.

This section does not limit cancellation or refund rights that applicable law provides, including rights arising from a shipping delay, non-delivery, an unauthorized transaction, or our inability to fulfill the order.

13. SHIPPING, DELIVERY, AND RISK OF LOSS

Processing and estimated transit times are stated in the Shipping Policy, product page, checkout, order confirmation, or preorder notice. Processing time is separate from carrier transit time. Expedited shipping generally accelerates carrier transit and does not eliminate a stated processing or preorder period unless expressly stated.

We may use third-party carriers and fulfillment providers. Unless the product page or checkout expressly states that a shipment is a destination contract, shipments are made under a shipment contract: title and risk of loss pass to you when the merchandise is duly delivered to the carrier, to the extent permitted by applicable law. This allocation does not limit our responsibility for sending nonconforming merchandise, complying with shipment promises and required delay notices, or honoring consumer rights that cannot be waived.

You are responsible for providing a complete and accurate shipping address. We cannot guarantee address changes or carrier rerouting after fulfillment begins. If an order is undeliverable, refused, returned to sender, or delivered to an incorrect address because of information you supplied, we may require payment of additional shipping charges before reshipment and may decline a refund to the extent permitted by law.

Carrier tracking and delivery scans are provided by the carrier and are not controlled by us. Contact us promptly if tracking has not updated for an unusual period, if the carrier marks a package delivered but you cannot locate it, or if you receive a package that appears tampered with.

We currently advertise U.S. shipping. If checkout permits delivery outside the United States, you are the importer of record unless otherwise stated and are responsible for customs duties, import taxes, brokerage charges, local restrictions, and accurate customs information. International orders may be delayed, rejected, or returned by customs. We do not promise delivery to every location shown in a currency or country selector.

14. OPTIONAL PACKAGE PROTECTION

We may offer optional package protection administered by Route or another third party. Package-protection coverage, exclusions, claim windows, documentation requirements, and decisions are governed by the provider's terms presented at checkout.

If you purchase package protection, submit a covered loss, theft, or transit-damage claim directly to the provider within its stated claim window. We are not the insurer and do not control the provider's decision, but we may supply order information reasonably needed to process the claim.

If you decline package protection, transit risk is allocated under Section 13. You may need to pursue a carrier claim, and we do not guarantee a replacement or refund for a loss occurring after risk has lawfully passed to you. Declining package protection does not waive any right or remedy that cannot lawfully be waived.

15. FINAL SALE, RETURNS, AND EXCHANGES

Except as expressly stated in a product-specific offer or required by law, all sales are final for change-of-mind purposes, and we do not accept returns or exchanges based on preference, color choice, size choice, duplicate ordering, failure to apply a promotion, or buyer's remorse.

The final-sale policy does not eliminate remedies required by law for goods that are missing, incorrect, materially defective, unsafe, or otherwise nonconforming. It also does not affect refunds required because we fail to ship, cannot fulfill an order, or cancel an accepted order.

If we voluntarily authorize an exception return, we will provide written instructions and any applicable conditions. Unless applicable law or our written authorization requires a refund to the original payment method, an exception return may be resolved with replacement merchandise or store credit. Unauthorized returns may be refused or returned at the sender's expense.

A written copy of our refund policy is available upon request by emailing customercare@ceciliashouse.com.

16. MISSING, INCORRECT, DAMAGED, OR DEFECTIVE ITEMS

Inspect your order promptly after delivery. To help us investigate efficiently, report a missing, incorrect, visibly damaged, or apparently defective item within 7 days after delivery by emailing customercare@ceciliashouse.com with your order number and clear photographs or video of the item, shipping package, shipping label, and packing slip. Keep the item and all original packaging while the claim is reviewed.

Failure to provide information reasonably needed to verify a claim may prevent us from offering a discretionary remedy. We may request an affidavit, carrier documentation, or return of the item using instructions we provide. Do not discard a claimed item unless we authorize you to do so.

After review, we may deny an unsupported or ineligible claim or, when appropriate, offer a replacement, refund, store credit, missing component, or other reasonable resolution. Any refund that applicable law requires will be provided in the legally required form and timeframe. The 7-day reporting request does not shorten a statutory warranty, product-liability, recall, chargeback, or other right that applicable law does not permit us to limit.

17. PRODUCT USE, CARE, AND SAFETY

Follow all product-page instructions, labels, warnings, packaging instructions, and the Product Care Guide. Product-specific guidance may address hand washing, dishwasher or microwave compatibility, hot liquids, thermal shock, straw and lid assembly, small parts, age suitability, and other safety or care considerations.

Inspect drinkware, lids, straws, handles, and decorative accessories before use. Do not use an item that is cracked, chipped, broken, unusually hot to the touch, or otherwise appears unsafe. Keep small detachable parts away from young children and pets. Use products only for their intended purpose.

We are not responsible for damage caused solely by misuse, unauthorized modification, ordinary wear, improper cleaning, failure to follow instructions, or exposure to conditions the product is not designed to withstand. Nothing in this section excludes liability that cannot lawfully be excluded, including liability for a legally actionable product defect or failure to provide a required warning.

18. SHIPPING DELAYS AND REQUIRED REFUNDS

We will use reasonable efforts to ship within the time stated before purchase. If no shipment time is stated, we will follow the timeframe required by applicable law.

If we cannot ship within the promised or legally required time, we will provide a delay notice and a revised shipment date when required. The notice will explain whether you must consent to the delay and how to cancel. If you cancel under an applicable shipment-delay rule, or if the law requires automatic cancellation, we will provide a full and prompt refund, including shipping, handling, package-protection, and other amounts to the extent required by law. We will not substitute store credit for a legally required refund unless you knowingly choose store credit after the right to a monetary refund arises and the law permits that choice.

19. THIRD-PARTY SERVICES AND LINKS

The Services may link to or integrate with carriers, Route, Shopify, payment processors, financing providers, social networks, review platforms, account portals, and other third parties. Those services may have separate terms and privacy policies. We do not control third-party services and are not responsible for their independent content, availability, security, or decisions, except to the extent applicable law makes us responsible.

A link or integration does not necessarily mean that we endorse the third party. Use third-party services at your discretion and review their terms before providing information or completing a transaction.

20. PRIVACY, COOKIES, EMAIL, AND TEXT MESSAGES

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information and describes available privacy choices. By using the Services, you acknowledge that you have reviewed the Privacy Policy.

You consent to receive transactional electronic communications relating to accounts, orders, security, policy notices, and customer service. You may not be able to opt out of communications necessary to complete a transaction or protect an account.

Marketing email and text-message programs are optional. If you enroll, the consent language and mobile or marketing terms shown at enrollment also apply. Consent to marketing is not a condition of purchase. You may unsubscribe from marketing email using the link in the message and may opt out of marketing texts by replying STOP. Message frequency may vary, and message and data rates may apply.

21. DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE, ACCOUNT FEATURES, AND OTHER DIGITAL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." EXCEPT FOR AN EXPRESS WRITTEN WARRANTY, IF ANY, PROVIDED WITH A PARTICULAR PRODUCT, AND EXCEPT FOR RIGHTS THAT CANNOT BE WAIVED, CECILIA'S HOUSE DISCLAIMS IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE DIGITAL SERVICES WILL ALWAYS BE AVAILABLE, SECURE, ACCURATE, OR ERROR-FREE. TEMPORARY INTERRUPTIONS MAY OCCUR FOR MAINTENANCE, SECURITY, CAPACITY, OR EVENTS OUTSIDE OUR REASONABLE CONTROL.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS. IN THOSE JURISDICTIONS, THIS SECTION APPLIES ONLY TO THE MAXIMUM EXTENT PERMITTED BY LAW. NO DISCLAIMER IN THESE TERMS ELIMINATES LIABILITY FOR A DEFECTIVE OR DANGEROUS PRODUCT WHERE SUCH LIABILITY CANNOT BE DISCLAIMED.

22. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, CECILIA'S HOUSE AND ITS OWNERS, OFFICERS, EMPLOYEES, AFFILIATES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL; OR THE COST OF SUBSTITUTE SERVICES ARISING FROM OR RELATING TO THE SERVICES, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO A PRODUCT OR ORDER WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM. OUR TOTAL AGGREGATE LIABILITY ARISING SOLELY FROM USE OF THE DIGITAL SERVICES AND NOT FROM A PRODUCT OR ORDER WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100).

THESE LIMITATIONS DO NOT APPLY TO FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE WHERE THE LIMITATION IS PROHIBITED, A LEGALLY ACTIONABLE PRODUCT DEFECT, OR ANY OTHER LIABILITY OR REMEDY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

Some jurisdictions do not allow certain exclusions or limitations of damages, so some of the foregoing may not apply to you.

23. INDEMNIFICATION

To the extent permitted by law, if you use the Services on behalf of a business or engage in fraud, unlawful conduct, unauthorized commercial exploitation, infringement, or a material misuse of the Services, you agree to defend, indemnify, and hold harmless Cecilia's House and its owners, officers, employees, affiliates, and agents from third-party claims, damages, judgments, liabilities, and reasonable costs arising directly from that conduct.

This section does not require an individual consumer to indemnify us for our own negligence, unlawful conduct, product defect, or breach of these Terms, and it does not apply where prohibited by consumer-protection law.

24. SUSPENSION AND TERMINATION

You may stop using the Services at any time. We may suspend or terminate access, cancel unaccepted orders, or take other reasonable protective action if we believe you violated these Terms, used the Services fraudulently or unlawfully, threatened the security or rights of another person, or exposed us or others to material risk.

Where reasonably practicable, we will tailor the action to the issue. Termination does not eliminate payment obligations for accepted and fulfilled orders or provisions that by their nature should survive, including intellectual-property, payment, disclaimer, liability, indemnification, dispute, and general provisions.

25. GOVERNING LAW AND DISPUTES

These Terms and any dispute arising from them or the Services are governed by the laws of the State of New York, without regard to conflict-of-law principles, except that mandatory consumer-protection law in your place of residence may also apply.

Before filing a lawsuit, you and Cecilia's House agree to make a good-faith effort to resolve the dispute informally. Send a written notice to customercare@ceciliashouse.com describing the issue, the relevant order number, the relief requested, and information reasonably necessary to evaluate the claim. The parties will allow 30 days after receipt for an informal resolution, unless immediate action is reasonably necessary to preserve a legal right or prevent harm.

Subject to any right that cannot be waived, a lawsuit arising from these Terms or the Services must be brought in a state or federal court located in Kings County, New York, and each party consents to that court's personal jurisdiction. This section does not prevent either party from bringing an eligible matter in small-claims court or reporting a concern to a government agency.

These Terms do not require arbitration and do not waive any class-action right that would otherwise apply.

26. CHANGES TO THESE TERMS

We may update these Terms to reflect changes in the Services, business practices, law, or risk. The updated Terms will state a new "Last Updated" date. If a change is material, we will provide reasonable notice through the Services, by email, at checkout, or through another appropriate method before the change takes effect when required by law.

An order is generally governed by the version presented when the order was placed. Changes will not apply retroactively to an existing dispute unless required by law or separately agreed. Your continued use of the Services after revised Terms take effect constitutes acceptance of the revised Terms for later use, to the extent permitted by law.

27. GENERAL TERMS

Entire Agreement. These Terms and the incorporated policies and product-specific terms constitute the entire agreement between you and Cecilia's House concerning the Services and replace prior or contemporaneous understandings on the same subject.

Severability. If any provision is held invalid or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect.

No Waiver. A failure to enforce a provision is not a waiver of the right to enforce it later. A waiver must be in writing and applies only to the specific instance stated.

Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, financing, reorganization, sale of assets, or transfer of the Services, subject to applicable law and without reducing nonwaivable consumer rights.

Force Majeure. Neither party is responsible for delay or failure caused by events beyond its reasonable control, such as natural disasters, severe weather, war, terrorism, labor disruptions, epidemics, government action, utility or network failures, carrier interruptions, supply-chain disruption, or civil unrest. This provision does not excuse payment already due or a refund required by law.

No Third-Party Beneficiaries. Except as expressly stated, these Terms do not create rights for a person who is not a party to them.

Headings. Headings are for convenience only and do not affect interpretation.

Electronic Records. You agree that electronic records, notices, and signatures may be used in connection with the Services to the extent permitted by law. You may retain a copy of these Terms by printing or saving them.

28. CONTACT US

Questions about these Terms, requests for a written copy of the refund policy, and legal notices concerning an order may be sent to:

Cecilia's House LLC
Email: customercare@ceciliashouse.com
Website: https://ceciliashouse.com

Please include your name, order number if applicable, and enough detail for us to respond.