RETURN, REFUND & CANCELLATION POLICY

Effective Date: August 2, 2026

Last Updated: August 2, 2026

ALL SALES ARE FINAL FOR CHANGE-OF-MIND PURPOSES, SUBJECT TO THE EXCEPTIONS AND RIGHTS BELOW.

We do not offer returns or exchanges simply because you changed your mind. Please review your cart, product details, size or color selection, shipping address, and discount information carefully before completing checkout.

This Return, Refund & Cancellation Policy applies to purchases from Cecilia's House LLC ("Cecilia's House," "we," "us," or "our") through ceciliashouse.com. It should be read with our Terms and Conditions and Shipping Policy.

1. ALL SALES ARE FINAL

Except as expressly stated in a product-specific offer or required by applicable law, we do not accept returns or exchanges based on preference, color or size choice, duplicate ordering, failure to apply a promotion, or buyer's remorse.

This final-sale rule does not eliminate remedies required by law for products that are missing, incorrect, materially defective, unsafe, or otherwise nonconforming. It also does not affect a refund required because we fail to ship, cannot fulfill an order, or cancel an accepted order.

2. ORDER EDITS AND CANCELLATIONS

You may request an order change or cancellation through the self-service option on the order-confirmation page during the first 15 minutes after purchase. The self-service option is the only guaranteed method of making a change during that period.

Customer-service response times are not guaranteed, and an email sent within the 15-minute window does not ensure that a change will be completed before fulfillment begins. After 15 minutes, orders generally cannot be changed or canceled because they may be locked for fulfillment or production.

We may voluntarily accommodate a later request if fulfillment has not begun, but we are not obligated to do so. This section does not limit cancellation or refund rights that applicable law provides, including rights arising from a shipping delay, non-delivery, an unauthorized transaction, or our inability to fulfill an order.

3. PREORDERS AND BACKORDERS

Preorders and backorders have the same 15-minute self-service cancellation window described above. After that window, they are final sale for change-of-mind purposes.

Estimated shipment dates or windows are provided in good faith but may change. If we cannot ship within the promised or legally required time, we will provide any delay notice, consent request, cancellation option, and full prompt refund required by applicable law. A legally required refund will not be limited to store credit.

4. SHIPPING ADDRESS CHANGES

Use the self-service order-management option within the first 15 minutes after purchase to request an address correction. We cannot guarantee an address change or carrier rerouting after fulfillment begins.

You are responsible for providing a complete and accurate shipping address. If an order is undeliverable, refused, returned to sender, or delivered to an incorrect address because of information you supplied, additional shipping charges may apply and a refund may be declined to the extent permitted by law. See our Shipping Policy for more information.

5. DAMAGED, WRONG, MISSING, OR DEFECTIVE ITEMS

Inspect your order promptly after delivery. To help us investigate efficiently, email customercare@ceciliashouse.com within 7 days after delivery and include:

• your order number;
• a clear description of the problem;
• clear photographs or video of the item;
• photographs of the shipping package, shipping label, and packing slip; and
• any other information reasonably needed to verify the claim.

Keep the item and all original packaging while we review the claim. We may request an affidavit, carrier documentation, or return of the item using instructions we provide. Do not discard or mail back a claimed item unless we authorize you to do so.

After review, we may deny an unsupported or ineligible claim or, when appropriate, offer a replacement, missing component, refund, store credit, or another reasonable resolution. Any refund required by applicable law will be provided in the legally required form and timeframe. The 7-day reporting request does not shorten any statutory warranty, product-liability, recall, chargeback, or other right that applicable law does not permit us to limit.

6. LOST, STOLEN, OR TRANSIT-DAMAGED PACKAGES

If you purchased Route or another optional package-protection service, submit a covered loss, theft, or transit-damage claim directly to that provider within the claim window in its terms. Coverage, exclusions, documentation requirements, and claim decisions are controlled by the provider. We may provide order information reasonably needed to help process the claim.

If you declined package protection, contact the carrier and email us promptly. You may need to pursue a carrier claim, and we do not guarantee a replacement or refund for a loss occurring after risk of loss has lawfully passed to you. Carrier tracking and delivery scans are supplied by the carrier. This section does not waive any right or remedy that cannot lawfully be waived.

7. REFUND METHOD AND TIMING

If a monetary refund is approved or required, it will generally be issued to the original payment method. Your bank, card issuer, financing provider, or payment service may require additional processing time before the credit appears.

When applicable law requires a refund, we will include shipping, handling, package-protection, and other amounts to the extent required and will not substitute store credit unless you knowingly choose store credit after the right to a monetary refund arises and the law permits that choice.

A voluntary exception that is not legally required may instead be resolved through replacement merchandise, a missing component, or store credit under the written terms we provide.

8. UNAUTHORIZED RETURNS

Do not mail an item back without written authorization and return instructions from Cecilia's House. Unauthorized returns may be refused or returned to the sender at the sender's expense. If we authorize a return, follow the instructions and deadline in the authorization.

9. CONTACT US

Questions or order issues? Email customercare@ceciliashouse.com. Include your order number so we can assist you efficiently.

A written copy of this Policy is available upon request.

If this Policy conflicts with a consumer right that applicable law does not permit us to waive, that law controls to the extent of the conflict.