Our standard processing time is 1 - 3 business days.

Orders will be shipped via your selected shipping method at checkout, after the processing time has passed. However, express orders will be prioritized.

If there is an issue with your order or an extended delay we will contact you directly via email.

There are two common reasons why an order’s tracking says that it has not been shipped.

  1. The order may have been shipped, but due to the destination distance of the shipment, the first scan might not occur for a couple of days after you’ve been notified that the package has shipped and your initial issuance of the tracking number.
  2. The order may have required additional processing time to complete the order.

Orders will remain in “In Transit” status until it reaches the next shipping hub.

Sometimes, due to circumstances that are out of our control, packages may not have an updated scan for a number of days.

If your package has remained “In Transit” for 7+ days since the most recent tracking update, please contact us to further investigate your issue.

During high-volume seasons (October to January), all orders will have an extended processing time of 5-10 business days.

The longer processing time is implemented due to the increased volume of orders and expected inventory delays due to the volume of packages being shipped across the country.